Quality Assurance Manager

Department: Quality
Location: College Park, GA

            I.     Accountability Objectives:    

The QA Manager ensures that all external and internal requirements are met before our product reaches our customers. The QA Manager will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues


          II.     Specific Accountabilities:

  • Work directly with manufacturing plants to establish and facilitate process capabilities and statistical knowledge to improve product conformance, specification development, and specification rationalization with customers.
  • Provide technical leadership as the product and customer quality specialist to resolve internal and external Quality Defects and Complaints. 
  • Manage customer complaints, trending, investigations and improvement.
  • Match finished product specifications with manufacturing capabilities during Product Development, and on-going Production.
  • Partner with Operations, Maintenance, Sanitation, and Continuous Improvement to drive customer satisfaction 
  • Implementation and improvement of plant food safety and quality systems, environmental monitoring, sanitation, and supplier approval programs to ensure compliance with company policies, regulatory compliance, and industry best practices.
  • Provide guidelines to QA Team about how to collect, analyze and interpret in-process and analytical data to improve product quality. 
  • Partner with Plant Manager and production Managers to collaborate on Quality Improvement Programs and develop management KPI’s for tracking improvement progress.
  • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Takes responsibility of work area to produce a safe and quality food product. Reports all food safety related problems in order to initiate immediate action.
  • Completes other duties and projects as assigned, including but not limited to; process improvements, cost savings, and efficiencies
  • Implement and maintain HACCP based food safety plans and food quality plans
  • Understanding of the SQF Code Level 3 and the requirements to implement and maintain SQF System relevant to the supplier scope of certification
  • Be employed by the supplier as a company employee on a full-time basis;
  • Hold a position of responsibility in relation to the management of the supplier’s SQF System

         III.     Qualifications:

  • 3-5+ years of food manufacturing experience, preferably in the Beef Manufacturing
  • Requires a thorough understanding of GMP’s, HACCP and SQF guidelines, Preferred certifications: HACCP, SQF, Internal Auditor
  • Have completed a HACCP training course
  • Requires the ability to communicate with others, the need to read, write, speak and understand the English language
  • Ability to work independently and with teams; actively engage across the organization
  • Sound analytical and investigative skills with ability to build partnerships based on trust and integrity.
  • Ability to compile, analyze and interpret data to make sound decisions
  • Requires Project Management and management of change abilities.
  • Action oriented and inquisitive, Self-Starter and desire to take on new challenges
  • Proficiency in knowledge of regulatory compliance i.e. USDA (preferred), and SQF (preferred)) compliance
  • Knowledge of USDA labeling compliance and policy
  • Knowledge of sanitary design analysis and approval of new equipment.
  • Requires specific knowledge of internet programs, spreadsheet and word processing software, this employee should have basic typing abilities. This position also requires knowledge of operation of a fax, copy machine, printer, phone/voice mail, and other basic office equipment